Shipping Policy

We aim to deliver your order as quickly and safely as possible. Please read our shipping policy below for details on shipping costs, delivery times, and more.

1. Shipping Fees

Free Shipping:
We offer free shipping within Europe.
For other regions or special inquiries, please contact our customer service team.

2. Delivery Time

Order Processing:
Your order will be processed within 48 hours and shipped as soon as possible.

Estimated Delivery Time:
Most orders are delivered within 2–7 business days.
However, actual delivery time may vary depending on the destination country and customs clearance procedures.

Order Tracking:
You can track your order in real time on our Order Tracking page.

Exceptions:
During holidays or other exceptional circumstances, delivery times may be extended.

3. Shipping Methods

International Express Couriers:
We ship from within the European Union and work with trusted international carriers such as GLS, DHL, and others.
Shipping times and service coverage may vary depending on the selected courier and destination.

4. Signature & Inspection

Upon Delivery:
Please carefully inspect the package upon receipt.
If you notice any damage, refuse the delivery and contact us immediately.

After Delivery:
Once you've signed for the package, please check the items as soon as possible.
If you encounter any issues with product quality, contact our customer service team without delay so we can assist you promptly.

5. Force Majeure

We are not responsible for delivery delays or customs issues caused by force majeure events, such as:
natural disasters, war, strikes, pandemics, or secondary customs clearance problems.
However, we will do our best to support and assist you in resolving such issues.