Shipping Policy
We aim to deliver your order as quickly and safely as possible. Please read our shipping policy below for details on shipping costs, delivery times, and more.
1. Delivery Coverage & Time
Nationwide Delivery: LuckyIn will deliver your items anywhere in Nigeria within 2–3 business days, depending on your zone and region.
- Lagos Orders: Same-day delivery is available for Lagos orders.
- Processing Time: All orders are processed within 48 hours and shipped as soon as possible.
- Estimated Delivery: Most orders arrive within 2–3 business days; however, delivery times may vary depending on location and other factors such as weather or regional restrictions.
Order Tracking: You can track your package in real time using our Order Tracking page.
Exceptions: Delivery times may be extended during holidays, peak periods, or other exceptional circumstances.
2. Shipping Fees
Free Shipping: We offer free shipping within Nigeria for orders over ₦100,000. For international or special shipping inquiries, please contact our customer service team for assistance.
3. Shipping Methods
We partner with trusted logistics providers to ensure reliable and efficient delivery.
For international shipments, we collaborate with reputable couriers such as GLS, DHL, and others. Shipping times and coverage may vary based on the selected courier and destination.
4. Signature & Inspection
Upon Delivery: Please inspect your package carefully upon receipt. If you notice any visible damage, refuse the delivery and contact us immediately.
After Delivery: Once you have signed for your package, please check the items promptly. If you find any issues with product quality or missing items, reach out to our customer service team without delay.
5. Force Majeure
LuckyIn is not responsible for delays or delivery issues caused by circumstances beyond our control, including but not limited to natural disasters, war, strikes, pandemics, or customs clearance issues. However, we will do our best to assist you in resolving such situations.