Terms of Service

1. Definitions

  • Services: Refers to all features provided by us through the website, including product sales, customer support, and information dissemination.
  • User: Refers to any individual or organization that accesses, browses, registers, or uses the website and related services.
  • Products: Refers to all goods or services sold through the website.

 

2. User Conduct

  • You agree to use our services responsibly and respectfully.
  • Prohibited activities include, but are not limited to:
  • Harassment, spamming, or threatening other users.
  • Uploading or sharing unauthorized content.
  •  Engaging in any activity that may harm our reputation or services.

 

3. Scope of Services

- Product Display: We will display product images, descriptions, prices, and stock information on the website.

- Order Processing: After a user places an order, we will process the order including shipment and invoicing.

- Customer Service: We will provide online customer service, email, and telephone support to assist users with their inquiries.

 

4. Product Information

  • The product information provided on the website is for reference only.
  • The actual product shall prevail.
  • Product prices and inventory may be adjusted at any time without prior notice.

 

5. Order and Payment

  • By placing an order, the user agrees to these Terms of Service.
  • We support payment methods such as VISA and other major credit cards.
  • Once the order is confirmed, we will process and ship it as soon as possible.

 

6. Shipping and Delivery

  • Order Processing Time: Orders will typically be processed within 48 hours; delays may occur during holidays.
  • Shipping Time: Most orders will be delivered within 2-7 business days.
  • Shipping Methods: We cooperate with express companies like DHL, GLS, etc.
  • Shipping Costs: Shipping costs are borne by the user.

 

7. Returns and Refunds

  • Return Conditions: Product quality issues, shipping errors, or products that do not match the order.
  • Return Timeframe: Returns must be requested within 7 days of receiving the product.
  • Refund Method: We will refund the original payment method after receiving and confirming the returned product meets the return conditions.

 

8. Intellectual Property Rights

  • All content on the website, including text, images, videos, trademarks, etc., is the intellectual property of LAVANDE & RAZZBAR or has been legally authorized.
  • Unauthorized reproduction, dissemination, modification, or use for commercial purposes is strictly prohibited.

 

9. Disclaimer of Warranties

  • We do not guarantee continuous service without interruption or complete protection of your information.
  • We are not responsible for any loss or damage arising from:
  • Force Majeure
  •  User's own fault
  • Third-party causes

 

10. Limitation of Liability

  • We will not be liable for any damages or losses arising from:
  • Use of our services
  • Product defects or malfunctions
  • Delays or failures in delivery

 

11. Termination

We have the right to suspend or terminate the provision of services to any user at any time without prior notice.

 

12. Dispute Resolution Process

  • Any disputes arising from these Terms of Service should first be resolved through friendly negotiation.
  • If negotiations fail, the dispute may be submitted to the competent court.

 

13. Changes to Terms

  • We reserve the right to modify these Terms of Service at any time.
  • The updated terms and conditions will be posted on the website and will take effect immediately.

 

14. Governing Law

These Terms of Service are governed by the laws of Nigeria.

 

15. User Acceptance

By using our services, you explicitly accept these Terms of Service.

 

By using our website and services, you agree to these Terms of Service. If you do not agree, please do not use our services.