Privacy Policy

Effective Date: April 23, 2025
Introduction
We're committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

  • 1. Information We Collect
    Personal Information: Your name, email address, phone number, shipping and billing address, payment details, and any information you provide when placing an order, creating an account, or contacting us.
  • Device Information: Information such as your IP address, browser type, operating system, and device identifiers to help us optimize your user experience.
  • Usage Data: Your browsing activity, purchase history, and interactions on our website to personalize content and improve our services.
  • 2. How We Use Your Information
    Order Fulfillment: To process your orders, including payment, shipping, and invoicing.
  • Customer Support: To respond to your inquiries, resolve issues, and offer support.
  • Marketing & Communication: To send you product updates, promotions, or newsletters. You may opt out at any time via the unsubscribe link in our emails.
  • Personalization: To provide tailored product recommendations and personalized website experiences.
  •  Analytics & Improvements: To monitor website traffic, identify trends, and enhance functionality and user experience.
  • 3. How We Protect Your Information
    SSL Encryption: Sensitive information is transmitted using secure socket layer (SSL) technology.
  • Access Controls: Only authorized personnel have access to personal data.
     Security Audits: We regularly assess our systems to maintain the integrity and confidentiality of your information.
  • Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to prevent unauthorized access.

4. Information Sharing

  • Legal Compliance: When required by law or to comply with legal processes or obligations.
  • Third-party Service Providers: With trusted partners (e.g., payment processors, logistics providers) who assist us in providing our services, under strict data protection terms.
  • Business Transfers: In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity.

5. Data Retention

  • We retain user data for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
  • We will delete your personal data upon request or when it is no longer needed.

6. Your Rights

  • Access & Correct: Request access to or correction of your data.
  • Deletion: Request that we erase your personal information.
  • Withdraw Consent: Opt out of marketing communications or data processing.
  • Object or Restrict Processing: Limit how we use your information in certain cases.

7. Cookies
We use cookies and similar technologies to enhance your experience and collect information about your usage.
Types of cookies used:

  • Session cookies: temporary cookies that expire when you close your browser.
  • Persistent cookies: cookies that remain on your device until they expire or are deleted.
    You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • Any changes will be posted on this page, with the updated effective date.

Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us at:

📧 Email: info@vapeshop.ng